Making colleague emails stand out in Contact by Zaweba
Contact by Zaweba shows emails from your own colleagues with an inverted sender pill, so a colleague writing about a client is never mistaken for the client.
Picture a customer's conversation with a new email at the top. You read it quickly, assume it is the customer, and reply accordingly. Then you notice it was actually from someone in your own team, writing about the customer. In a shared business that mix-up is easy to make, and Contact by Zaweba guards against it by making colleague emails look different.
What changes on screen
An email from someone at your own organisation who isn't one of your mailboxes shows the sender as an inverted pill. The sender's name stands out in reverse colours, so at a glance you can tell it is from inside your business, not from the customer.
The point is simple: a colleague writing about a client is not mistaken for the client. That matters when deciding whether a record is waiting on you, when choosing a tone for a reply, and when reading back through a conversation weeks later to work out who said what.
Setting it up
Contact needs to know which domains belong to your organisation. Add them in Settings > Mailboxes > Your organisation. If your business emails come from one domain, add that one. If you have several, perhaps an older domain, a newer one, and one for each brand, add them all.
The mailboxes you collect from in Contact are already yours, so mail from those addresses is treated as yours rather than shown as a colleague. The pill is for other people at your organisation, such as a business partner, the warehouse, an accounts person or a part-time assistant, who write from your domain but whose mail Contact doesn't collect.
Situations where it helps
A colleague forwards a customer's phone message into the conversation. With the pill, it is obvious this is internal context, not the customer writing.
Your accounts person copies you in on a payment chase. The pill shows it is your side of the conversation, so you don't reply to the customer as though they had written.
A business partner adds a note to a big quote. Months later, reading back, you can tell their input apart from the customer's at once.
How it relates to matching
Your own domains are never matched to customers by domain matching, so mail from your colleagues doesn't get filed into a record just because it shares your company domain. A colleague's email reaches a record the same way anyone else's does, for example because they are added as a contact, it is part of a thread, or you moved it there. If one ever turns up somewhere unexpected, right-click it and choose Why is this here? for the plain-words reason and the fixes that fit.
Tips for teams
Add every domain you send from. If you miss one, emails from that domain won't get the pill, and they look like customer mail again.
Revisit the list when things change. A new brand or a domain you have taken on means another entry in Your organisation.
Let the pill shape your reading. When you see it at the top of a conversation, check further down for the customer's last email before deciding what they are waiting for.
Where it sits in the look and feel
The pill is one of several touches that help you read a busy conversation quickly. Sender chips filter a conversation to one person, the timeline puts their emails on the left and yours on the right, and themes are checked for contrast so the pill stays clear whichever colours you choose. Together they make it easy to tell, at a glance, who is talking.
