What is in the Help menu of Write by Zaweba
The Help menu in Write by Zaweba lists shortcuts, explains the file format, sends feedback or a problem report only when you click Send, and more.
The Help menu is easy to overlook until you need it. In Write by Zaweba it holds more than an About box: a list of shortcuts, an explanation of the file format, ways to send feedback and report problems, updates, other apps and the licence.
Keyboard shortcuts
Help > Keyboard shortcuts lists every shortcut the app understands. It is the quickest way to learn the ones that fit how you work, such as Ctrl+Alt+1 to 3 for headings, Alt+Shift+Up and Down to move paragraphs, Ctrl+K for a link and Ctrl+Alt+F for a footnote. Keep it open in a corner of the screen for a day or two while the useful ones sink in.
Write's file format
The menu explains Write's own format. Files saved as .zawr are .docx inside, which means they open in almost any word processor if you rename them or choose Save As .docx. Reading this once is reassuring: your documents are never locked into one program, and you can always get your words out.
Feedback and problem reports
Send feedback is for ideas, suggestions and things you like or dislike. Report a problem is for things that go wrong. In both cases nothing is sent unless you click Send. You see what will go before it goes, and you can change your mind.
When reporting a problem, a clear description helps more than anything. Say what you were doing, what you expected and what happened instead. If it happens with a particular document, say what kind of file it was, such as a .docx from another program or an .rtf.
Updates, licence and version
The menu has an entry for updates, so you can check whether a newer version is available. It is worth looking now and then, since updates bring fixes and improvements.
Other Zaweba apps
Other Zaweba apps lists the rest of the family. Write works alongside some of them. Mail merge reads the address book from Labels by Zaweba, so one letter can go to every member of a group. The File menu has a command that sends a document on to Page by Zaweba for layout.
The licence entry shows the terms Write is provided under. Write is free software under its EULA, with no account to create. About shows the version you have, which is useful when reporting a problem or checking whether an update has installed.
Getting help in other ways
Some help lives outside the Help menu. Print preview shows exactly how a page will print. The status bar shows word count and reading time as you go.
It also helps to know what the menu is not for. Writing help, such as rewording a paragraph, is the job of the optional AI features if you connect your own account, and the spell checker handles spelling with suggestions on right-click. The Help menu is about the app itself: how to drive it, what its files are, and how to talk to the people who make it.
If something seems missing, the Help menu's feedback entry is the right place to say so. Hearing what people need is how an app like this improves, and nothing is sent until you choose to send it.
